There are 3 types of telemarketers that come through our doors at RMT Direct:
1. Those that can do the job and love it.
2. Those can do the job and hate it.
3. Those that can’t do the job.
In striving to employ staff at RMT Direct we are looking for staff that can do the job and love it, we look for the following qualities in any new staff.
Attitude – Without the right attitude and a strong work ethic, no amount or training or aptitude will make a person successful at booking appointments.
Can Sell – Over the years at RMT Direct, we have found a huge difference between those can close and those that can’t. Although appointment does not involve selling anything directly, if you are more customer service than sales – then appointment setting is probably not for you.
Resilient – Rejection is a very real part of booking appointments and part of daily life at RMT Direct, especially when focusing on cold leads. A great telemarketer isn’t easily discouraged. Last year (2014) we had to go through 68,000 no’s to generate 1200 appointments.
Empathy – Telemarketers have to relate to the customer, it shows up as listening more than talking and empathising with the client before getting your point across.
Organised – Using the RMT Direct CRM efficiently and effectively, setting events and binning call backs that you can’t get hold is a key ingredient for a telemarketer to succeed.
A Great Voice – A clear, friendly yet authoritative voice works wonders.
Ryan Mellor, Co-founder at RMT Direct
If you are a financial advisor and you would like to work with us, please visit RMT Direct.